Solution

A contact-centre platform your agents can live in.

Inbound queues, agent management, live supervision and reporting — deployable standalone or on top of the TechVision365 UC platform.

Priority queues, skill groups, overflow and callback strategies matched to your service levels.

Agent state control, live wallboards, silent monitor and coach modes for supervisors.

Policy-based conversation recording with secure storage, playback and retention controls.

Erlang-C based forecasting and shift planning sized to your interaction volumes.

Service level, abandonment, ASR/ACD and agent productivity reports out of the box.

Screen-pop and interaction data pushed to your CRM through webhooks and REST APIs.

Start a conversation

Ready to modernize your communications, connectivity or infrastructure?

Talk to TechVision365 about a secure, scalable solution designed around your operating environment.